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Frequently Asked Questions


What is a Ketogenic Diet?

This popular regimen is a low-carb, high “healthy” fat diet that stimulates your body’s natural ability to use energy it has stored as a reserve (body fat). Without an adequate amount of glucose from carbs, your body begins breaking down fat for energy, converting your body into a metabolic state, known as “ketosis.”

What is Ketosis?

Ketosis is a natural body process that occurs when the body doesn’t have enough glucose available to use as energy. As a result, the body's metabolism will then burn fats for energy, thereby creating "ketones". Ketones are a major source of energy for the brain and also provide cellular energy as a vital foundation of ATP (adenosine triphosphate) in the muscles. ATP is a coenzyme that cells use for energy storage. Achieving ketosis reduces the need for carbohydrates for energy, which can help curb carb cravings. Research shows this may promote the burning of body fat for additional energy.

Will I have energy without eating carbs?

The body has two major energy sources – it burns glucose or ketones. Most people burn glucose because they are supplying a steady form of sugar, starches and proteins in their diet that are converted into sugars. However, too much of these macronutrients can have adverse effects on the body. Ketones are non-carbohydrate energy molecules that are converted from fatty acids in the body. Our bodies can make ketones from stored fat or from consumption of certain fats including MCTs.

What does “Bio-hacking” mean?

Bio-hacking is the concept where you can use nutrigenomics to “hack” your body and take control of your personal biology. Nutrigenomics is the study of the interaction between nutrition and genes. Today’s nutritional science provides the tools to help improve health and the way you feel and perform.

How long does it take to start seeing results on a Ketogenic Diet?

After approximately one week on the ketogenic diet – with the help of MCT oil and other healthy fat consumption, along with other Keto Science supplements – the body’s metabolism shifts from burning glucose to burning fatty acids, which may naturally help achieve and maintain a state of ketosis in the body. Ketones or ketogenic ingredients are consumed and used by the body as fuel for the brain, heart, and muscles. Whether you are on a strict or modified ketogenic diet, Paleo diet, Atkins diet or simply trying to eat healthier, you can depend on Keto Science products to help promote a healthy, energetic lifestyle.  

Where do MCTs come from?

Medium chain triglycerides (MCTs) are the major beneficial fatty acids found in coconut oil, and are not stored in the same way as other saturated fats. Instead, MCTs are quickly broken down into fuel (in the form of ketones) to provide a fast energy source for both your brain and muscles. Keto Science Ketogenic MCT Oil is derived from only the finest natural coconuts and is created using a triple steam distillation process. No chemicals or solvents of any kind are utilized in the extraction and distillation. This premium quality MCT Oil is carefully emulsified to ensure a complete blend when mixed with your favorite beverage.

What is GoBHB™ and what does it do?

GoBHB™ is a patented and university studied BHB salt that is an exogenous ketone body that your body can put to work immediately to help you achieve extended periods of ketosis. This will help you better control carb cravings, reduce hunger, feel more energized without high carbohydrate intake, lose weight by burning more fat and even enhance cognitive health. GoBHB™ is a registered trademark used in Keto Science Real Ketones Powder and Keto Burn Capsules under exclusive global distribution by Compound Solutions, Inc.

How do I use GoBHB™ in my Ketogenic lifestyle?

Thanks to Keto Science Real Ketones Powder and Keto Burn Capsules, you can easily integrate this university studied ketone ingredient in your daily diet. Real Ketones Powder combines GoBHB™ into a delicious lemon-flavored formula that easily mixes with water for a refreshing carb managing, fat burning beverage. Another option is to take Keto Burn Capsules with water or your favorite drink on an empty stomach and enjoy the ketogenic benefits!

How many carbs are in the Keto Meal Shake?

The Keto Science Keto Meal Shake contains 3 grams of carbohydrates; however, when counting carbs, dietary fiber doesn’t count toward the carbohydrate level because these are not used as fast energy by the body (like simple carbs). So, subtracting 1 gram of fiber from the 3 grams of total carbs; provides 2 grams of net carbs for each flavor.

Where do the fats come from in the Ketogenic Meal Shakes?

Keto Science Ketogenic Meal Shakes are made with coconut oil, grass fed butter, avocado oil, MCTs (Medium Chain Triglycerides) and other wholesome natural ingredients.

Is the Starter Kit available at retailers?

No, the special offer Starter Kit is only available at


I have a question about my order. What should I do?

For inquiries, please email our Customer Service Department at: or call: 1-800-822-4320 Monday – Friday 9:00 am – 5:00 pm, EST.

Will I receive a confirmation order number when I place my order?

Yes, you will receive a confirmation number via email after you place your order.

When are orders processed?

Orders are processed Monday – Friday, during business hours 9 am – 5 pm EST (closed on weekends and holidays). Therefore, if we receive an order after business hours or on a holiday, it will be processed on the next business day.

What is the return policy?

You are entitled to an exchange or refund within 30 days of your purchase. An acceptable return must include: the product sealed and unused (in the original packaging including all labels), along with a printed copy of your order confirmation email that includes your order number, name, address and daytime phone number. In case of a refund, neither the original shipping cost, nor the return shipping cost will be repaid.

Return Address:
Keto Science
Attn: Customer Service Dept.
10 Henderson Drive
West Caldwell, NJ 07006

I want to place another order but misplaced my login. What should I do?

After you click on “Log In”, then choose “Forgot Password”. You will receive an email that will prompt you to reset your password.

What’s the coupon policy for the webstore?

If we have any online coupons, they will only be accepted at The coupons are limited to one offer per person and for a one-time use. They are not valid with any additional promotions, discounts, or coupon codes. The coupons are not applicable to bundled product specials.

Shipping & Billing

How long will it take for me to receive my order?

Once your order is processed, it will take 5 to 7 business days or sooner (depending on shipment location).

How will my order be shipped?

All orders are shipped via UPS Ground.

Do you offer expedited shipments?

No, all orders are shipped via UPS Ground.

Can you ship to a P.O. Box?

We do not ship to P.O. Boxes, please provide an actual street address.

How do I know if my order has been shipped?

You will receive a confirmation email once your order is shipped with a tracking number.

I haven’t received my order and it’s been over 7 business days. What should I do?

You will receive a confirmation email once your order is shipped with a tracking number. You can track your order using that link. Occasionally, due to inclement weather or situations out of our control, the transit may be delayed. Please contact our Customer Service Department at 1-800-822-4320 for further questions.

Do you ship outside of the U.S.?

No, we only ship within the 48 Contiguous U.S. (excluding Hawaii, Alaska or Puerto Rico). However, our products are available at major retailers nationwide.

Will I be charged shipping fees on my order?

Total orders of $50.00 or more qualify for free shipping. All orders $49.99 and under are charged $9.95 for shipping and handling.

Will my credit card be saved on the webstore database?

Credit card information is not stored, and all card information is handled over SSL encryption.

Do you sell my personal information to any third-party database?

The personal information you provide will be used to ensure deliveries to you, the credit assessment and to provide offers and information on our catalog to you. The information you deliver is only available to Keto Science and will not be shared with other third parties.